How do I return an item?

Refund/Return Policy:

Original sales receipt must accompany returns.

We accept returns for exchange or refund 7 calendar days after delivery of the product. At our sole discretion after 7 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:

• without showing signs of wear or damage in any way

• within 7 calendar days of the delivery date (after 7 days no returns are allowed)

• must not be a special order or a custom order

• unless noted that it cannot be returned or has a different return policy time period other than that 7 days noted in that item's particular item description.


If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund.


Refunds are contingent upon inspection of item(s) once we receive it.

There is a 20% restocking fee for returned items that are not being exchanged and are not damaged, as we must repackage any returned items for resell due to COVID19. The customer pays all shipping costs to return items. If original purchase included FREE SHIPPING, this amount will be deducted from the amount refunded. Since we sell Wholesale only, items returned must in wholesale quantities purchased. Again you MUST contact us within 7 days if you intend to return ANY item back to our store. Items returned to us AFTER 7 days and WITHOUT contacting us, will NOT be refunded.

RETURN ADDRESS:
MASSAGE OASIS
16249 Maple Hall Drive
Midlothian, VA 23113


You can reach us at CustomerService@SpaPocket.com. We make every effort to respond to each requests as quickly as possible.





Massage Oasis
Midlothian, VA